Providing a Better Customer Service

On October 18 Ann Parham hosted a roundtable discussion at the 2017 Annual Conference Reinvented hosted by the Texas Self Storage Association. This peer-to-peer discussion was titled, “It’s the Little...

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how to get self storage financing

Tips on Self Storage Financing

Self storage businesses are a hot commodity right now, and they are the dream of any new-age industrialist. They seem like an attainable business to run and maintain, but just...

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self storage design trends

Self Storage Design Trends

The world of self storage is always changing. To keep up, the design of your facility needs to follow the current trends of self storage design or maybe even stay...

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top 10 client complaints

Top 10 Customer Complaints

Wouldn’t it be great if a business ran perfectly and we never heard a complaint from a single customer? Unfortunately, we’re dealing with human beings, not robots. It is a...

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self storage managers

Self Storage Managers

From “Mom & Pop” operations to Real Estate Investment Trusts (REIT) the self storage industry has changed dramatically. So have the characteristics of the individuals that staff our facilities. When...

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Self Storage Investing

A Rental Rate Increase Perspective

Wouldn’t life be easier if we could just make our rents a little bit lower than everyone else in town? Leasing would be a piece of cake and the facility...

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